Privacy Policy

Last Updated: March 2026

At LAPOWORLD Repair and Service ("we," "us," or "our"), your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or engage our repair services in Kolkata.

1. Information We Collect

To provide you with fast and reliable technical support, we may collect the following types of information:

• Personal Details: Your name, phone number, email address, and home/office address (for doorstep services).
• Device Information: Brand, model, serial numbers, and passwords/PINs (only if strictly necessary to perform the requested repair, diagnosis, or data recovery).
• Service History: Records of previous repairs, diagnoses, and payments made with us.

2. How We Use Your Information

We use the information we collect strictly for business and service purposes, including:

• Scheduling and completing doorstep repairs or pickups.
• Communicating with you regarding repair estimates, status updates, and invoicing.
• Diagnosing and troubleshooting your electronic devices.
• Improving our website and customer service experience.

3. Data Security and Device Privacy

We understand that your laptop, desktop, or smartphone contains sensitive personal data. Our technicians are trained to respect your privacy. We do not browse, copy, or distribute any personal files, photos, or documents stored on your device unless explicitly requested by you for data backup or recovery purposes. All passwords provided for repair purposes are cleared from our records once the service is complete.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may only share your information with trusted third-party service providers (such as courier services for pickup/drop) strictly to fulfill your service request.

5. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

LAPOWORLD Repair and Service
Ground Floor, 43 Santoshpur Ave
Beside IIFL Gold Loan
Santoshpur, Kolkata – 700075
Phone / WhatsApp: 9073009970